Representative II, Customer Service Operations

Cardinal Health; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account

Flexible spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

MyFlexPay access

Job summary

Cardinal Health is seeking a Customer Operations Support representative in the United States to serve as a liaison for problem-solving, order processing, and contract administration. The role supports an inbound call queue, processes orders, answers inquiries, and ensures timely delivery updates.

The position emphasizes strong communication, teamwork, and a passion for healthcare, with an hourly compensation range and comprehensive benefits.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment
• Maintain standard Quality Assurance Metrics monthly
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance
• Must maintain a distraction free workspace
• What is expected of you and others at this level Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance, including usage of SOP's and written instructions
• Receives general directions on standard work; receives detailed instruction on new assignments
• Consults with supervisors or senior peers on complex and unusual problems

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Shift: Monday–Friday | 10:00 AM – 6:30 PM EST

Job Overview

What Customer Operations Support contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.
• What is expected of you and others at this level Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
• Receives general directions on standard work; receives detailed instruction on new assignments.
• Consults with supervisors or senior peers on complex and unusual problems.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

Compensation

Anticipated hourly range: $16.30 per hour - $23.40 per hour

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/09/2026 if interested in opportunity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day.

With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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