Representative II, Customer Service Operations

Cardinal Health; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Cardinal Health is seeking a Customer Operations Support professional to join our Customer Service group nationwide. This full-time role focuses on contract administration, customer orders, and timely problem resolution to maintain strong customer relationships.

The position requires effective communication, ability to multitask in a fast-paced environment, and proficiency with Microsoft Office. Shift is Monday–Friday, 10:00 AM – 6:30 PM EST, with a focus on delivering professional service for

Qualifications

• High School diploma or equivalent, or equivalent work experience preferred.
• 2–4 years of customer service experience preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as liaison to customers to resolve problems and process orders.
• Provide professional service as Cardinal Health at-Home representative.
• Support inbound call queue: place orders, search for products, process returns, and provide delivery updates.
• Resolve order issues promptly to ensure customer satisfaction.
• Multitask effectively in a fast-paced environment.
• Maintain monthly Quality Assurance metrics.
• Attend 1:1 meetings with Supervisor to discuss goals and career development.
• Demonstrate strong communication and information retention for effective customer assistance.
• Maintain a distraction-free workspace.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

US-Nationwide-FIELD

Full time

20187116

Shift:

Monday–Friday | 10:00 AM – 6:30 PM EST

What Customer Operations Support contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required