Representative II, Customer Service Operations

Cardinal Health; Lansing (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Cardinal Health is seeking a Customer Operations Support specialist for our US nationwide field team. This full-time role operates Monday–Friday, 10:00 AM – 6:30 PM EST, supporting customer orders and contract administration while delivering exceptional service.

You will liaise with customers to resolve order issues, process returns, provide delivery updates, and maintain QA metrics. Requires a HS diploma and 2–4 years in customer service; proficiency with Microsoft Office.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order dispute resolution.
• Offers professional and timely service as a Cardinal Health at-Home representative.
• Supports an inbound call queue, aiding in placing orders and processing returns.
• Responds to order inquiries and provides delivery updates.
• Provides timely problem resolution for order issues.
• Maintains focus and multitasks in a fast-paced environment.
• Keeps Quality Assurance metrics monthly.
• Uses monthly 1:1 meetings with a supervisor to set goals and grow.
• Demonstrates excellent communication and learner retention for customer support.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Job description

US-Nationwide-FIELD

Full time

20187116

Shift:

Monday–Friday | 10:00 AM – 6:30 PM EST

What Customer Operations Support contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required