Representative II, Customer Service Operations

Cardinal Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cardinal Health is seeking a Customer Operations Support professional to act as a front-line liaison for problem-solving and order resolution. You will handle customer inquiries, process orders, and coordinate returns, while maintaining QA metrics and a distraction-free workspace in a fast-paced environment.

The role emphasizes strong communication, multitasking, and career development through regular supervisor meetings, supporting Cardinal Health at-Home services across inbound call channels.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Skills

Excellent communication

Problem resolution

Customer service

Education

High School diploma or GED

Job description

Monday–Friday | 10:00 AM – 6:30 PM EST

What Customer Operations Support Contributes To Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

Shift
Monday–Friday | 10:00 AM – 6:30 PM EST
What Customer Operations Support Contributes To Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution
Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred