Representative II, Customer Service Operations

Cardinal Health; Olympia (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Cardinal Health is seeking a Customer Operations Support specialist to join our team in a full-time role. You will act as a liaison with customers, resolve order issues, and support inbound calls for order placement, product searches, returns, and delivery updates, all while maintaining quality metrics in a fast-paced environment.

Strong communication and multitasking skills are essential, as you will balance customer inquiries with internal processes, participating in monthly 1:1 coaching to

Qualifications

• High School diploma, GED or equivalent.
• 2-4 years of experience in Customer Service.
• Proficiency with Microsoft Office programs.

Responsibilities

• Acts as a liaison to resolve order problems through research and problem-solving.
• Provides professional, timely service as a Cardinal Health at-Home representative.
• Supports an inbound call queue, placing orders, searching for products, processing returns.
• Responds to order inquiries and provides delivery updates.
• Addresses order issues with timely problem resolution.
• Maintains a distraction-free workspace in a fast-paced environment.
• Participates in monthly quality assurance metrics reporting.
• Uses monthly 1:1 meetings with supervisor to set goals and develop professionally.
• Demonstrates excellent communication skills and retains information for effective customer assistance.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

US-Nationwide-FIELD

Full time

20187116

Shift:

Monday–Friday | 10:00 AM – 6:30 PM EST

What Customer Operations Support contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required