Representative - Customer Service

Lancesoft; Golden (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

LanceSoft is seeking a dedicated Customer Service / Sales Support specialist in Golden, CO to support client requirements and drive revenue. You will generate quotations, maintain pricing, and process orders with accurate paperwork for shipment.

Responsibilities include managing international accounts, preparing custom paperwork, and handling inquiries via phone, email, or web requests. A high school diploma and 3+ years in related roles are preferred.

Qualifications

• High school diploma or GED required.
• 3+ years of Customer Service and/or Sales Support.
• Knowledge of Microsoft D365 preferred.
• Team player in a fast-paced environment.
• Ability to multitask effectively.

Responsibilities

• Generate sales quotations based on client requirements.
• Maintain client product profiles to generate quotations.
• Create and maintain client pricelists and discount pricing.
• Process orders and prepare required paperwork for shipment.
• Prepare orders for shipment with accurate paperwork.
• Handle incoming customer support calls, emails, web requests.
• Support international and key account clients and sister company accounts.
• Assist with other sales/service/logistics activities as required.

Skills

Customer Service

Sales Support

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Microsoft D365

Job description

Job Responsibilities

• Enter Job Description... Based on prospective client requirements, generate and provide sales quotations in an effort to gain new clients and generate revenue
• Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis
• Create and maintain client pricelists and discount pricing agreements
• Process client orders, generate required paperwork and documentation to be provided with product shipment
• Prepare client orders for shipment, ensuring accuracy of selected products and complete and accurate product paperwork/documentation
• Prepare and complete custom paperwork including Rapid Returns and Fast Tracks following guidelines in preparation for shipping
• Handling of incoming customer support calls, emails, web requests
• Fulfill client service-related functions for specific international, key accounts, and OpCo sister company accounts
• Other sales/client service/logistical and customer satisfaction related activities as required

Education and/or Work Experience Requirements

• High school diploma or GED
• 3+ years of Customer Service and/or Sales Support.
• Knowledge of Microsoft D365 preferred
• Ability to work as part of a team and in a fast and efficient manner
• Ability to effectively handle multiple responsibilities and projects simultaneously

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.