Logistics/ Inventory/ Procurement Coordinator

LanceSoft Inc; City of Schenectady (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A respected workforce solutions provider is seeking a candidate for a role focused on warranty order fulfillment, export shipment management, and customer service portal administration. The ideal applicant will have an associates degree and experience with Oracle and Salesforce.com, ensuring efficient order management and strong customer focus. Candidates should be organized, self-starters with excellent communication skills, especially within engineering and manufacturing environments.

Qualifications

• Associates degree in Business or Operations; Bachelor’s degree preferred.
• Experience with Oracle, Salesforce.com, and Microsoft Office applications.
• Familiarity with Logistics and International Trade Control regulations.
• Exceptional focus on customer fulfillment.
• Well organized, independent self-starter with ability to multi-task.
• Strong verbal, written and interpersonal communication skills.

Responsibilities

• Process warranty order and RMA requests in Oracle.
• Initiate and execute export shipment requests.
• Manage field service tooling inventory and Carnet requests.
• Administer Customer Service Portal and field issue management.
• Manage sales order entry and invoicing.
• Support sourcing teams with Oracle data entry.

Skills

Oracle

Salesforce.com

Microsoft Office

Logistics regulations

Customer fulfillment focus

Education

Associates degree in Business or Operations

Bachelor’s degree preferred

Job description

• Contract

Company Description

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Job Description

1. Warranty order and returned material authorization fulfillment, including entry of the order in Oracle, tracking fulfillment of the warranty order and reconciliation with RMA requests.

2. Export shipment request initiation and execution, including working with logistics and International Trade Controls teams to ensure timely shipment and delivery to customer and/or field teams

3. Field Service tooling inventory and management, including initiating Carnet requests for temporary export of tooling and tracking to ensure reimport prior to Carnet expiration.

4. Customer Service Portal administration and management, including tracking and managing field issues and assigning appropriate field personnel, administering customer facing documentation including operation & maintenance manuals, product safety bulletins, technical service bulletins and software release updates.

5. Sales order entry and management, including working with Commercial and finance teams to ensure orders are properly entered, invoiced and tracked.

6. Support Sourcing teams with Oracle data entry and migration of purchasing systems from GE Transportation to GE Power & Water.

7. Other duties as assigned.

Qualifications

Minimum Qualifications:

• Associates degree in Business or Operations; Bachelor’s degree preferred.

• Experience business applications including Oracle, Salesforce.com and Microsoft Office applications.

• Familiarity with Logistics and International Trade Control regulations

• Exceptional focus on Customer fulfillment.

• Well organized, independent self-starter with ability to multi-task

• Strong verbal, written and interpersonal communication skills with ability to interact with all levels of the organization

• Experience working within engineering and manufacturing environments

Additional Information

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.