Call center Rep

LanceSoft Inc; Westlake Village (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A workforce solutions company is looking for a customer service representative in Westlake Village, California. The role involves answering phones, addressing customer inquiries, processing orders, and upselling products. Candidates should have strong communication skills and experience with customer management systems. This position is essential for maintaining a professional image and ensuring customer satisfaction. Competitive compensation is offered along with opportunities for growth.

Qualifications

• Strong communication skills and professional phone demeanor.
• Ability to handle customer inquiries and complaints effectively.
• Proficient in using computer systems for order processing and customer management.

Responsibilities

• Answer phones to respond to customer inquiries and orders.
• Sell products and place orders in the computer system.
• Follow up on unresolved customer inquiries.

Job description

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Job Description

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES

Answer phones and respond to customer requests.Sell product and place customer orders in computer system.Provide customers with product and service information.Upsell products and services.Transfer customer calls to appropriate staff.Identify, research, and resolve customer issues using the computer system.Follow-up on customer inquires not immediately resolved.Complete call logs and reports.Research billing issues.Research misapplied payments.Recognize, document and alert the supervisor of trends in customer calls.Recommend process improvements.Other duties as assigned.