Administrator - Field Service

Lancesoft; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

LanceSoft in Indianapolis is seeking a Field Service Coordinator to plan and schedule field service resources for installations, preventive maintenance, and field modifications.

The role emphasizes driving customer satisfaction through effective communication, timely updates, and following through on commitments while balancing priorities.

Candidates should have a high school diploma and 2+ years in customer service or service coordination.

Qualifications

• High School Degree or equivalent
• 2+ years of Customer service and/or service coordination/dispatching or case management experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office)

Responsibilities

• Planning and scheduling field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing urgent needs of a complex customer base
• Driving customer satisfaction through effective communication and following through on expectations
• Managing the strategic scheduling and efficiency of Field Service resources while balancing priorities

Skills

Customer service

Dispatching

MS Office

Education

High School Diploma

Tools

Oracle/ServiceMax

Job description

Enter Job Description...

• Planning and scheduling field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base.
• Driving customer satisfaction through the use of effective communication skills and following through on expectations.
• Managing the strategic scheduling and efficiency of Field Service resources while balancing priorities.

The required qualifications for the job include:

• High School Degree or equivalent
• 2+ years of Customer service and/or service coordination/dispatching or case management experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office)

It would be a plus if you had previous experience in:

• Associate's or Bachelor s Degree
• Experience in Supply Chain or Logistics routing
• Knowledge of Oracle/Service Max or similar SMS is desired

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.