Receptionist

LanceSoft Inc; Columbia (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading workforce solutions company in South Carolina is seeking a customer service representative to greet visitors, manage phone calls, and ensure high standards of customer care. The ideal candidate should have at least 6 months of customer service experience and a high school diploma or GED. Skills in Microsoft Office are preferred. This role requires professional attire, willingness to work additional hours, and the ability to lift up to 55 lbs. Join a dynamic team with opportunities for growth.

Qualifications

• Minimum of 6 months customer service-related experience.
• Able to lift up to 55 lbs with or without accommodations.
• Willingness to work additional hours if assigned.

Responsibilities

• Greet visitors, answer phones, and direct calls appropriately.
• Coordinate conference room reservations and room preparation.
• Help resolve employee and customer concerns/issues.

Skills

Customer service experience

Excellent communication skills

Keyboarding skills

Teamwork

Education

High school diploma or equivalent (GED)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Job Description

Responsibilities include but are not limited to:

• Greet visitors, answer phones, and direct calls appropriately
• Be well spoken, clear and patient with all interactions
• Remain calm and professional in stressful situations
• Follow documented procedures and other duties as mutually agreed
• Enforce and handle security compliance standards regarding visitor’s badges
• Ensure that all visitors and guests sign in appropriately
• Coordinate conference room reservations and room preparation
• Maintain conference room standards as designated
• Help resolve employee and customer concerns/issues
• Lift large bundles of mail and make mail deliveries
• Handle time-sensitive and confidential material
• Perform duties and special requests as assigned by management and client
• Participate in cross-training and be flexible to perform varying roles whenever necessary
• Balance workload; provide guidance and direction to team
• Serve as focal point for communication with customer and company personnel
• Ensure operating and quality standards are met based on service objectives
• Maintain accuracy of required reports, logs and measurements
• Ensure the highest levels of customer care
• Ensure adherence to business guidelines, safety & security procedures
• Dressing in professional attire
• Perform other tasks as assigned

Qualifications

• Minimum of 6 months customer service related experience
• High school diploma or equivalent (GED) required
• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Excellent communication skills both verbal and written
• Lifting up to 55 lbs with or without accommodations
• Willingness and availability to work additional hours if assigned
• Willingness to submit to a pre-employment drug screening and criminal background check
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy