USA_Coordinator Field Service Specialist 2_Field Svc Ops

Lancesoft; Broussard (LA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

Job summary

LanceSoft in Broussard, LA is seeking a Field Service Specialist to serve as the primary contact for customer accounts, coordinate field service work, and support laboratory testing.

The role requires at least 2 years in field service coordination or related operations, strong MS Office skills, and a Bachelor’s in Chemistry or related field. This position offers daytime hours and hourly pay.

Qualifications

• Minimum of 2 years of experience in field service coordination, customer service, account management, laboratory operations, or a related industry.
• Experience managing customer accounts and providing exceptional customer service.
• Experience collecting samples and performing laboratory analysis/testing.
• Proficiency with Microsoft Office applications and reporting tools.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
• Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
• Contribute to the development and execution of operational plans for the department and service team.
• Collect customer samples in accordance with established procedures and safety standards and perform laboratory analysis.
• Work with cross-functional teams to gather and communicate technical information to support customer needs.

Skills

Field service coordination

Customer service

Account management

Laboratory operations

Education

Bachelor's Degree in Chemistry or related

Tools

MS Office Suite

Job description

Job Description

Title: Field Service Specialist

Location: Broussard, LA, 70518

Duration: 0-12+ months

Shift: 7am to 4pm (Monday - Friday)

Pay Rate: $30/Hour - $40/Hour

Account & Customer Management

Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.

Support account management activities by coordinating service delivery and responding to customer inquiries and concerns.

Build and maintain positive customer relationships through consistent communication and follow-up.

Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.

Support indirect upselling efforts by promoting value-added services and operational improvements.

Field Service Coordination

Coordinate and oversee daily activities of field service technicians assigned to customer accounts.

Ensure service schedules, work assignments, and customer requirements are communicated effectively.

Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.

Assist in resolving operational issues and escalating concerns as appropriate.

Maintain service records, reports, and documentation to ensure compliance with business requirements.

Operations Support

Contribute to the development and execution of annual operational plans for the department and service team.

Assist in implementing operational improvements and process enhancements.

Communicate the impact of product, process, or procedural changes to team members and stakeholders.

Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.

Participate in simple project activities and provide coordination support for operational initiatives.

Laboratory & Sample Analysis

Collect customer samples in accordance with established procedures and safety standards.

Perform laboratory analysis and testing on collected samples.

Document, interpret, and communicate test results accurately to internal teams and customers as required.

Maintain laboratory equipment and ensure compliance with quality and safety requirements.

Support troubleshooting efforts by providing analytical data and technical observations.

Collaboration & Communication

Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.

Gather, organize, and communicate technical information to support customer and operational needs.

Participate in team meetings, performance reviews, and operational planning discussions.

Provide guidance and support to field personnel regarding customer expectations and service requirements.

Essential Requirements of the Role

Minimum of 2 years of experience in field service coordination, customer service, account management, laboratory operations, or a related industry.

Experience managing customer accounts and providing exceptional customer service.

Experience collecting samples and performing laboratory analysis/testing.

Proficiency with Microsoft Office applications and reporting tools.

Desirable Attributes

Strong organizational and multitasking skills.

Excellent verbal and written communication skills.

Soft Skills

Ability to work within established procedures, contractual requirements, and operational frameworks.

Strong problem-solving and attention-to-detail capabilities.

Tools or Software

MS Office Suite.

Education

Bachelor's Degree in Chemistry or related (preferred).

Employee Benefits

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer.

We prohibit discrimination and harassment of any kind based based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.