Customer Quality Engineer

Schaeffler; Danbury (CT); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with up to 6% match

Schaeffler Academy

Wellness programs

Job summary

Schaeffler is seeking a results-driven engineer to monitor customer performance, drive corrective actions, and collaborate on new process approvals. You will perform FAI/PPAP tasks, manage audit schedules, and support Lean improvements across manufacturing and supplier networks.

The role requires a technical degree, strong communication, and the ability to work independently in a fast-paced environment with travel to support customers.

Qualifications

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification.
• Authorized to work in the US without sponsorship.
• Strong written and verbal communication, analytical, and problem-solving skills.
• Ability to prioritize, work independently and manage multiple tasks.
• Knowledge of AIAG tools and industry standards including PPAP, APQP, QSA, MSA, SPC, and FMEA.

Responsibilities

• Monitor and report customer performance with timely corrective actions.
• Collaborate with customers on new process approvals and changes.
• Perform FAI/PPAP activities and DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, standardization, waste elimination, and continuous improvement.
• Monitor and improve supplier and customer KPIs.
• Lead root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and responsibilities.
• Support achievement of local and global KPIs and promote Lean principles.

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

Required Qualifications

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency
• Strong ability to prioritize effectively, work independently, and manage multiple tasks
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and decision-making skills
• Results-oriented with a strong customer service mindset
• Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.
• 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

Preferred Qualifications

• Background in a manufacturing or similar environment
• Proven success working in both functional and cross-functional teams
• Familiarity with ERP systems, preferably SAP
• Knowledge of AS9100 is considered an asset

Our Offering

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and developmentprograms. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Quality;