Representante del Centro de Llamadas

ComForCare Home Health Care - Dayton; Olde West Chester (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Bonus based on performance

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

ComForCare Home Health Care - Dayton is seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, identify customer needs, and provide helpful solutions to ensure a great service experience.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. The qualifications include a high school diploma/GED, strong phone/Verbal communication, active listening, CRM familiarity, and the ability

Qualifications

• High school diploma or GED required.
• Previous call center experience preferred.
• Excellent phone and verbal communication.
• Ability to stay calm under pressure.
• Familiarity with CRM programs.
• Strong time-management and organizational skills.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Phone skills

Verbal communication

Active listening

CRM familiarity

Time management

Organized

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Bonus based on performance
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively