Representante de Servicio al Cliente

Laminex Inc; Greenwood (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Career growth opportunities

Group healthcare

Job summary

Laminex Inc is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions for a great service experience.

The ideal candidate is friendly, computer savvy, and can stay calm under pressure while meeting personal and team quotas. A high school diploma and prior CSR experience are preferred.

Qualifications

• Must have good verbal communication and active listening skills.
• Able to stay calm and organized in a fast-paced environment.
• Proficient with computers and customer management software.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Identify customer needs, gather info, and provide solutions.
• Use CRM and cloud systems to enter orders, track shipments, and communicate with customers.
• Document all interactions and maintain accurate records.
• Meet personal and team quotas and participate in trainings.

Skills

Verbal communication

Active listening

Under pressure

Time management

Computer literacy

Education

High school diploma/GED

Tools

CRM software

Cloud-based platforms

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Group Healthcare
• 401(k) Matching

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Utilize cloud-based Business Systems to interact with customers, enter orders, track shipments, etc...
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotasAttend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively