Customer Service Representative

Global Exterior Experts, LLC; Aurora (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Global Exterior Experts, LLC is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Qualifications

• High school diploma or GED required.
• Experience as CSR or similar preferred.
• Comfortable with computers and CRM software.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Phone communication

Active listening

Computer skills

Education

High school diploma / GED

Tools

CRM software

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively