REPOST Administrative Support Specialist II / 61014406

State of South Carolina; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Dis.

Life Insurance

15 days annual vacation

15 days sick leave

13 paid holidays

Parental leave

State Retirement Plan

Deferred Compensation

Job summary

The South Carolina Department of Social Services is seeking a County Admin Support Specialist II to provide advanced clerical support, register TANF/SNAP applications and assist in SCOSA case processing.

You will greet clients, route to program staff, manage mail and records, protect sensitive information, and support disaster-related duties. A high school diploma is required; an associate degree or higher may substitute part of the requirements.

Qualifications

• High school diploma required.
• Associates degree or higher may substitute for all or part of work requirements.
• Valid driver's license with access to a vehicle and willingness to perform field work.

Responsibilities

• Receives clients applying for TANF and SNAP benefits, explains services and registers applications, assigns caseworkers and scans registered applications in SCOSA.
• Serves as switchboard operator by receiving calls, transferring to extensions and assembling intake folders.
• Greets customers at the reception desk, directs to designated program/caseworker or via tracking sheet; scans documents into SCOSA.
• Performs clerical support for Economic Services and Family Services including: application packets, appointment letters, transfers, alerts, MR’s and scans into SCOSA.
• Receives, opens, stamps and distributes mail; prepares outgoing and courier mail daily.
• Orders supplies weekly for the clerical unit; maintains copiers and printers; responds to quality control requests; assists supervisor.
• Maintains filing for case files; organizes by program and purges closed files for destruction/archives.
• Ensures PI data protection and safeguards agency networks and data.
• Performs emergency disaster management services including American Red Cross sheltering and Disaster Snap duties.
• Performs job delivery and/or performance with positive customer service delivery to clients, the public and co-workers.

Education

High School Diploma

Associates Degree or higher

Job description

Special Notice: This is a REPOST -- Previous applicants need not re-apply for this position.

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The County Admin Support Specialist II performs a variety of advanced clerical and typing duties. Exercises judgment and discretion in various duties performed for the agency.
• Receives clients applying for TANF and SNAP benefits, explains services and registers applications, assigns caseworkers and scan registered applications in SCOSA.
• Serves as switchboard operator of the agency by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases.
• Greets customers at the reception desk, discerns customers’ needs and routes them to designated program/caseworker either directly or via tracking sheet through client registration. Copies documents for clients and scans into the SCOSA system to appropriate caseworker.
• Performs clerical support for Economic Services and Family Services to include: application packets, appointment letters, transfer in and out cases, prepares alert changes, processes MR’s and scans into SCOSA, completes time studies, issues bus tickets, researches via computer County Government records for child support, real property and vehicle information.
• Receives, opens, stamps and distributes all drop box and incoming mail to appropriate individuals or folders in SCOSA, and prepares outgoing and courier mail daily.
• Orders supplies weekly for the clerical unit, submits faxes, replenish copiers and network printers with toner, paper and envelopes. Responds to quality control requests, assists the supervisor as needed and performs other related duties as required.
• Responsible for filing incoming case files on file shelves, pulling outgoing files as requested, maintain separation of case files by program and purging closed case files as required for destruction and archives.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment and data.
• Performs emergency disaster management services to include American Red Cross sheltering and Disaster Snap duties; performs other related duties as required.
• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as an integral requirement.

A High School Diploma.

An Associates Degree or higher may be substituted for all or part of the work requirements.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Administration / Richland County