REPOST ES Eligibility Case Manager (CNTY) / 61012955

State of South Carolina; South Carolina; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Dis.

Life Insurance for Employee, Spouse, &

13 paid holidays

Paid Parental Leave

State Retirement Plan and Deferred Co.

Job summary

The South Carolina Department of Social Services is seeking an ES Eligibility Case Manager (CNTY) to administer SNAP and TANF benefits for Economic Services in Fairfield County. The role focuses on interviewing applicants, determining eligibility, and ensuring accurate benefit issuance to support families in need.

Responsibilities include handling quality interviews, processing renewals, managing ABAWD caseload, maintaining confidential records, and supporting supervisors with training.

Qualifications

• High School Diploma and at least three years of experience in Economic Services programs.
• Bachelor’s Degree may be substituted for up to two years of related program experience.
• Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

Responsibilities

• The ES Eligibility Case Manager (CNTY) performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.
• Conduct SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals; serve as advocate by researching issues and responding within 24-48 hours; review and explain authorized payments and prepare for fair hearings as directed.
• Process SNAP and/or TANF applications and renewals by determining eligibility and authorizing benefits; reauthorizing benefits for six month renewals; assist coworkers with policy questions and training new Economic Service workers.
• Manage ABAWD caseload by sending notices, updating tracking, and determining SNAP eligibility for assigned cases; interpret programs to clients; stay current with state/federal policies.
• Process system generated alerts for county of residence and caseload; identify and document overpayments; prepare supporting documents for Fair Hearings; participate in trainings and meetings.
• Maintain case records and files in designated computer system; document work participation activities; enter timely documentation; prepare reports as required.
• Perform Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensure PIIs are properly used and safeguarded to protect agency networks and data.

Education

High School Diploma

Bachelor's Degree substitution allowed for up to 2 years

Job description

SPECIAL NOTICE: This is a REPOST -- Previous applicants need not re-apply for this position.

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The ES Eligibility Case Manager (CNTY) perform duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.

• Conduct SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals. Serve as the SNAP/TANF advocate by researching issues from other counties and/or local citizens/recipients and responding in a timely manner, within 24-48 hours. Review and explain authorized payments to citizens/recipients, review cases for accuracy, fraudulent activity, prepare fair hearings, and attend fair hearings as directed.

• Process SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable. Serve as the SNAP/TANF lead worker by assisting coworkers with policy questions and assisting supervisor with training new Economic Service workers. Obtain and verify information needed to determine eligibility for SNAP and/or TANF.

• Manage ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal and agency program regulations and policies.

• Process system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.

• Identify and document overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepare supporting documents for Fair Hearings. Participate in training and supervisory meetings or staff meetings as required.

• Maintain case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Document client work participation activities in agency designated system. Enter timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepare reports as requested by the supervisor or otherwise required and follows program policies and procedures.

• Perform Red Cross shelter duty or other emergency shelter duty/services as directed.

• Ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

A High School Diploma and at least three (3) years of experience in Economic Services programs.

A Bachelor’s Degree may be substituted for up to two years of relevant program experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Fairfield County