ES Eligibility Case Manager / 61012253

State of South Carolina; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days annual vacation leave

15 days sick leave

Job summary

South Carolina Department of Social Services seeks an ES Eligibility Case Manager to support SNAP and TANF. Responsibilities include interviewing clients, determining eligibility, processing renewals, and managing ABAWD caseloads in accordance with state and federal rules.

Applicants should have a high school diploma and at least one year in Economic Services; an associate degree or higher may substitute. A valid driver’s license is required.

Qualifications

• Demonstrates strong interviewing and communication skills.
• Attention to detail and accurate documentation.
• Ability to manage time and prioritize tasks.
• Strong written and spoken communication.
• Ability to work with diverse communities and clients.

Responsibilities

• Administers SNAP and TANF for Economic Services to assist client stability.
• Conducts quality interviews via phone or in person for renewals.
• Processes SNAP/TANF applications and renewals; determines eligibility.
• Manages ABAWD caseload; applies regulations and notifies clients.
• Handles system generated alerts for county of residence and caseload.
• Documents overpayments; refers to Benefit Integrity Unit; supports hearings.
• Maintains confidential case records and timely reports per policy.
• Performs Red Cross shelter or emergency shelter duties as directed.
• Protects PII; safeguards agency networks and data.
• Requires valid driver's license and field work readiness.

Education

High School Diploma

Associate Degree or higher (substitutes required experience)

Tools

SCOSA system

Job description

Do you have a passion to provide meaningful work in the community?Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Serviceshas the right job opportunity for you.

Job Duties:

• The ES Eligibility Case Manager performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.

• Conducts SNAP and/or TANF quality interviews include both phone and/or face-to-face interviews for SNAP and/or TANF renewals.

• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six-month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable.

• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.

• Processes system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.

• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed. Participates in training and supervisory meetings or staff meetings as required.

• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

A High School Diploma and at leastone (1) year experience in Economic Services programs.

An Associate Degree or higher may be substituted for required program experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application.If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services/ Berkeley County