Eligibility Case Manager / 61014451

State of South Carolina; South Carolina; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off 15 days

Paid holidays 13 days

State retirement plan

Job summary

State of South Carolina's Department of Social Services seeks an Eligibility Case Manager in Spartanburg County. The role involves processing SNAP and TANF applications, conducting eligibility interviews (including LEP clients with interpreters), and maintaining accurate case records.

Travel within the state for training and meetings is required. A High School Diploma and at least one year of experience in Economic Services Programs are required; a Bachelor’s degree may substitute.

Qualifications

• High School Diploma required; one year of experience in Economic Services Programs preferred.
• Bachelor's degree or higher may substitute for required program experience.
• Must possess a valid driver’s license and be able to travel within the state for training and meetings.

Responsibilities

• Process SNAP and TANF applications and renewals; determine eligibility and authorize benefits as applicable.
• Conduct quality interviews for SNAP/TANF via phone or in person; use interpreters as needed.
• Maintain case records and prepare reports in the agency system; document client activities.
• Identify and document overpayments; refer to Benefit Integrity Unit and prepare supporting materials for Fair Hearings.
• Provide Red Cross shelter duty or other emergency shelter services as directed.
• Protect PII and safeguard agency networks and data.

Skills

Interpreting LEP clients

Driver's license

Education

High School Diploma

Bachelor's degree may substitute

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties

• The Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Interview LEP clients using interpreters and get documents translated into the clients target language. Determine non-citizen eligibility for SNAP/TANF benefits.
• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals. Utilize interpreters for limited English proficiency clients.
• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable. Determine eligibility for non-citizens who are applying for SNAP/TANF.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other related duties as required.

A High School Diploma and at least one (1) year of experience in Economic Services Programs.

An Bachelor's Degree or higher may be substituted for the required program experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

A valid drivers license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Spartanburg County