REPOST DSS INTERNAL ES Eligibility Case Manager / 61014266

State of South Carolina; Columbia (SC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Dis/

Life Insurance for Employee, Spouse,

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Job summary

South Carolina Department of Social Services is seeking an ES Eligibility Case Manager (CNTY) to administer SNAP and TANF benefits. Responsibilities include interviewing applicants, determining eligibility, and processing renewals, with emphasis on accuracy and timely follow-up.

The role requires a high school diploma, at least two years of clerical experience, and an associate degree or higher in secretarial science or related field.

Qualifications

• High School Diploma and at least two years of clerical experience.
• Associate Degree or higher in secretarial science or a related field.
• Must have a valid driver's license and be able to travel within the state.

Responsibilities

• Perform SNAP and TANF eligibility interviews and process applications and renewals.
• Explain payments, verify information, and prepare for fair hearings as needed.
• Maintain case records and document client work participation in the agency system.
• Lead workers by assisting with policy questions and training new Economic Service staff.
• Protect PII and safeguard agency networks and data in daily operations.

Education

High School Diploma

Associate Degree or higher in secretarial science or related field

Job description

Special Notice: This is a REPOST -- Previous applicants need not re-apply for this position.

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

This is a South Carolina Department of Social Services Internal Job Posting. Only current South Carolina Department of Social Services employees are eligible for this position.

Job Duties:

• The ES Eligibility Case Manager (CNTY) performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.

• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals. Serves as the SNAP/TANF advocate by researching issues from other counties and/or local citizens/recipients and responding in a timely manner, within 24-48 hours. Reviews and explain authorized payments to citizens/recipients, review cases for accuracy, fraudulent activity, prepare fair hearings, and attend fair hearings as directed.

• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six-month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable. Serves as the SNAP/TANF lead worker by assisting coworkers with policy questions and assisting supervisor with training new Economic Service workers. Obtains and verify information needed to determine eligibility for SNAP and/or TANF.

• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal and agency program regulations and policies.

• Processes system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.

• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.

• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment and data.

A High School Diploma and at least two (2) years of clerical experience. An Associate Degree or higher in secretarial science or a related field.

A valid drivers license is required, have a high tolerance for irate clients, and crowded working conditions. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Richland County