Repossession & Collections Support Specialist

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Pension plan

Paid time off

Volunteer opportunities

Job summary

Austin Telco Federal Credit Union is seeking a Collections Support Administrator to coordinate repossessions, handle collateral liquidation, and maintain accurate loan records from our Austin, TX location. You will work with vendors and internal teams to support collections operations and ensure compliant processes.

The role emphasizes timely resolution of delinquent accounts, strong organization, and attention to detail in administrative duties within a community-focused credit union

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of experience in a financial institution, collections, or administrative role.
• Strong organizational skills and the ability to manage multiple administrative tasks independently.
• Proficiency with Microsoft Office products and general office equipment.
• Ability to handle sensitive financial information with a high degree of accuracy and confidentiality.
• Prior experience specifically in vehicle repossession processing or collateral liquidation.
• Familiarity with auto auction platforms and valuation tools.

Responsibilities

• Monitors daily follow-up of loan accounts in repossession/charge-off phase.
• Ensures repossession policies and regulations are followed prior to auction disposal.
• Assigns vehicles out for repossession.
• Requests titles for repossessed vehicles and completes affidavits.
• Sends notices to members (e.g., Notice of Intent to Sell) and handles deficiency calculations.
• Assists with preparation of loan documents for scanning.
• Tracks collateral in auto auction platforms to ensure timely sale.
• Conducts routine visits to local auctions to evaluate vehicles.
• Prepares vehicles for sale at auction, sets minimum floor price, and coordinates transport.

Skills

Organizational skills

Microsoft Office

Confidentiality

Repossession experience

Auto auction platforms

Education

High School Diploma

Job description

Austin Telco Federal Credit Union is seeking a Collections Support Administrator to coordinate repossessions, handle collateral liquidation, and maintain accurate loan records from our Austin, TX location. You will work with vendors and internal teams to support collections operations and ensure compliant processes.

The role emphasizes timely resolution of delinquent accounts, strong organization, and attention to detail in administrative duties within a community-focused credit union