Bilingual Collector | Entry-Level Role

Austin Telco Federal Credit Union; Austin (TX); Sur place; USD 43 000 - 48 000; Plein temps

Avantages offerts par ce poste

Monthly bilingual stipend

Sign-on bonus: $500

Comprehensive benefits

Résumé du poste

Austin Telco FCU is seeking a Collector to manage day-to-day collections and delinquent loan accounts while adhering to our procedures and serving members with respect and integrity.

This role emphasizes bilateral communication with members, documentation, and collaboration with the Collections team to protect the credit union's financial interests.

Qualifications

• Minimum of six (6) months of experience in a bank, credit union, or other financial institution.
• High school diploma or GED required.
• Strong interpersonal skills with the ability to communicate professionally with members regarding financial matters.
• Confidentiality and integrity in handling financial information.
• Bilingual in Spanish and English required.

Responsabilités

• Maintain daily follow-up on past due and delinquent accounts with queue compliance.
• Use telephone and email to assist members regarding delinquent accounts.
• Counsel members on credit standing and delinquent balances.
• Maintain professionalism, empathy, and discretion with members experiencing financial hardship.
• Mail letters regarding late payments on delinquent accounts.
• Research delinquent accounts for posting errors and assist with corrections.
• Obtain credit reports as required.
• Complete documentation for loan extensions and collection refinances.
• Process towing notifications and scan loan documents.
• Assist with clerical duties and daily mail.
• Refer to AVP of Collections or Senior Collector for problem accounts.

Connaissances

Communication

Confidentiality

Organization

Bilingual (Spanish/English)

Formation

High school diploma or GED

Description du poste

Description

Bilingual Incentives & Sign on Bonus!

• $200 monthly bilingual stipend!


• $500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment!

Bilingual Collector | Location: 11149 Research Blvd, Austin, TX,78759 | Schedule: Monday – Friday: schedules are assigned within business hours of 8:00 AM–6:30 PM and may vary based on operational needs. One Saturday shift per month is required from 8:00 AM–12:00 PM. | FLSA Status: Nonexempt | Salary Range: $43,000- $47,500

Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

What you'll do:

Member Communication & Collection Support

• Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance


• Utilize telephone and email communication to assist members regarding delinquent accounts


• Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances


• Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship


• Mail letters regarding late payments on delinquent accounts

Account Research & Processing

• Research delinquent accounts for posting errors and assist with correcting discrepancies


• Obtain credit reports as required


• Complete documentation for loan extensions and collection refinances


• Process towing notifications and act accordingly


• Prepare loan documents for scanning


• Assist with clerical duties and daily mail

Operational Excellence

• Refer and/or confer with the AVP of Collections or Senior Collector regarding problem accounts


• Complete all scheduled training sessions to support job competency and compliance standards


• Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)


• Exercise sound judgment and decision-making within the scope of the role


• Participate in additional projects or duties as assigned

What You Bring:

• Experience: Minimum of six (6) months of experience in a bank, credit union, or other financial institution.


• Education: High school diploma or GED


• Communication: Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.


• Confidentiality & Integrity: Proven ability to handle confidential financial information with discretion, professionalism, and integrity.


• Organization & Attention to Detail: Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.


• Language Skills: Bilingual in Spanish and English required.

Preferred:

• Experience collecting secured or unsecured consumer loans

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.


• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.


• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.


• Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

Additional Requirements:

• Good credit standing (verified prior to interview)


• Completion of an Assessment


• Successful background check and drug screening upon offer
  

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.