Collections & Repossession Support Specialist

Austin Telco Federal Credit Union; Austin (TX); Hybrid; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Pension plan

Paid time off

Job summary

Austin Telco Federal Credit Union is seeking a Collections Support Administrator in Austin, TX. The role focuses on repossession coordination, collateral liquidation, and accurate loan records, with duties spanning communication with vendors, serving members, and supporting collections operations.

The position requires a High School Diploma and at least 6 months in a financial or administrative role, strong organization, and proficient Microsoft Office skills.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of experience in a financial institution, collections, or administrative role.
• Strong organizational skills and the ability to manage multiple tasks.
• Effective verbal and written communication for vendor and member interactions.
• Proficiency with Microsoft Office and general office equipment.
• Ability to handle sensitive financial information with accuracy and confidentiality.

Responsibilities

• Monitors daily follow-up of loan accounts in repossession/charge off phase.
• Ensures repossession policies and regulations are followed before auction.
• Assigns vehicles for repossession and requests titles.
• Corresponds with agents on repossession assignments.
• Send notices to members after repossession and calculate deficiencies.
• Assist with preparation of loan documents for scanning.
• Track collateral in auto auction platforms and manage sale proceeds.
• Prepare vehicles for sale and handle repossession invoices.

Skills

Strong organizational skills

Effective verbal and written коммуника

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Austin Telco Federal Credit Union is seeking a Collections Support Administrator in Austin, TX. The role focuses on repossession coordination, collateral liquidation, and accurate loan records, with duties spanning communication with vendors, serving members, and supporting collections operations.

The position requires a High School Diploma and at least 6 months in a financial or administrative role, strong organization, and proficient Microsoft Office skills.