Empathetic Collections Specialist I

UFCU; Austin (TX); Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

UFCU is seeking a Collector 1 in Austin, TX to support a high-performing Collections team. The role involves empathetic, multi-channel communication to resolve past-due consumer, commercial, or real estate loans and to identify practical paths toward resolution.

The Collector 1 independently researches account details, prioritizes follow-up activities, locates current contact information, and completes required documentation to advance delinquency resolution, reporting to the Assistant Manager –

Responsabilidades

• Validates identity of members and third parties.
• Interacts with members and third parties through a variety of channels to develop contact with members responsible for past due loan balances.
• Develops professional, courteous, and empathetic relationships with members to facilitate effective communications.
• Informs members of past due loan status, discusses delinquency, and provides a call to action to resolve delinquency.
• Collaborates with members to identify viable options for resolving past-due loan status and follows up to evaluate progress.

Descripción del empleo

UFCU is seeking a Collector 1 in Austin, TX to support a high-performing Collections team. The role involves empathetic, multi-channel communication to resolve past-due consumer, commercial, or real estate loans and to identify practical paths toward resolution.

The Collector 1 independently researches account details, prioritizes follow-up activities, locates current contact information, and completes required documentation to advance delinquency resolution, reporting to the Assistant Manager –