Repairs Operations Leader - Customer Service & Analytics

Collins Aerospace; College Park (GA); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Tuition reimbursement

Student Loan Repayment

Life insurance

Disability coverage

Flexible spending accounts

Parental leave benefits

Job summary

Collins Aerospace in College Park, GA is seeking a Customer Service Outbound Repairs Manager to lead a team of CSRs handling orders, notifications, and data analytics. This onsite role emphasizes customer interface, product status, and timely issue resolution.

You will collaborate with sales, ensure quality data, and forecast trends while maintaining reports and risk controls. A university degree and leadership experience are required; SAP knowledge is preferred.

Qualifications

• Requires university degree or equivalent and 2+ years experience with technical or operational practices.
• Experience with MRO or repair administration management.
• Experience with direct or indirect leadership in a prior role.

Responsibilities

• Track data related to customer orders and activities.
• Create and maintain service notifications and scheduling.
• Perform data analytics and forecasting to support business development or product management.
• Notify other CSRs and divisions about data trends for quality improvements.
• Minimize risk by maintaining data and reports.
• Perform duties related to overall customer service.
• Support the sales team with customer concerns.
• Serve as customer interface on product status and delivery.
• Document customer service needs to identify patterns and maintain quality.

Skills

MRO repair administration management

Leadership experience

Data analytics

Education

University degree or equivalent

Tools

SAP

Job description

Collins Aerospace in College Park, GA is seeking a Customer Service Outbound Repairs Manager to lead a team of CSRs handling orders, notifications, and data analytics. This onsite role emphasizes customer interface, product status, and timely issue resolution.

You will collaborate with sales, ensure quality data, and forecast trends while maintaining reports and risk controls. A university degree and leadership experience are required; SAP knowledge is preferred.