Repairs Services Manager - Customer Experience & Ops

RTX; College Park (GA); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation for newly-hire

Generous 401(k) with employer matching

Tuition reimbursement

Job summary

RTX is seeking a Customer Service Outbound Repairs Manager in College Park, GA to lead a team of CSRs and oversee service center operations. The role focuses on data tracking, notifications, and collaboration across divisions to improve quality and delivery status.

The position requires a university degree with at least 2 years of relevant repair administration experience, and SAP experience is preferred. This is an onsite role with comprehensive benefits and security requirements.

Qualifications

• University degree or equivalent experience required.
• Minimum 2 years of relevant experience in repair administration management.
• Experience with MRO or similar industry repair administration management.
• Direct or indirect leadership experience.
• SAP experience preferred.
• Subject matter expert in repair administration management preferred.

Responsibilities

• Supervises a staff of direct reports responsible for tracking data related to customer orders and activities.
• Creating and maintaining service notifications and scheduling.
• Performing data analytics and forecasting in support of business development or product management.
• Notifying other customer service representatives along with members of other divisions of data trends for improvement of quality.
• Minimizing risk by maintaining data and reports.
• Performing duties related to overall customer service.
• Providing support to sales team with regard to customer concerns.
• Serving as customer interface on product status and delivery.
• Documenting customer service needs to identify patterns and maintain quality.

Skills

MRO experience

Repair administration management

Leadership experience

SAP experience

Education

University Degree or equivalent experience

Tools

SAP

Job description

RTX is seeking a Customer Service Outbound Repairs Manager in College Park, GA to lead a team of CSRs and oversee service center operations. The role focuses on data tracking, notifications, and collaboration across divisions to improve quality and delivery status.

The position requires a university degree with at least 2 years of relevant repair administration experience, and SAP experience is preferred. This is an onsite role with comprehensive benefits and security requirements.