Onsite Repair Operations Lead

NCSL International; Peachtree Corners (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Sparus Holdings is seeking a Repair Supervisor for an onsite role in Peachtree Corners, GA. The candidate will supervise repair technicians, manage the end-to-end repair workflow, and ensure compliance with SOPs and calibration documentation.

Responsibilities include overseeing NetSuite transactions, inventory management, and monthly reporting. Strong supervision, ERP experience, and communication skills are required. Working hours are Mon-Fri with potential overtime during high-volume periods.

Qualifications

• 3+ years of experience in a repair, service, or manufacturing environment.
• Prior supervisory or lead technician experience.
• Demonstrated ability to read and follow technical SOPs and work instructions.
• Experience with an ERP or work order management system (NetSuite preferred).
• Strong attention to detail and ability to manage multiple priorities in a shop-floor environment.
• Effective written and verbal communication skills.

Responsibilities

• Directly supervise repair technicians and shipping/receiving personnel.
• Assign and prioritize work orders to maintain throughput and meet turnaround targets.
• Conduct performance evaluations, provide coaching, and identify training needs.
• Coordinate staffing coverage and cross-training to support operational continuity.
• Oversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shipping.
• Ensure all work is performed in accordance with current SOPs for instrument repair and calibration.
• Monitor work order status and intervene to resolve bottlenecks or quality issues.
• Ensure calibration certificates and repair documentation are completed accurately and on time.
• Coordinate warranty repairs in accordance with manufacturer agreements.
• Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing.
• Assist technicians with NetSuite data entry and error resolution.
• Review and validate labor, parts, and service entries against physical work performed.
• Support month-end close by ensuring all completed work orders are fully processed and invoiced.
• Maintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventory.
• Conduct periodic cycle counts and reconcile physical inventory to NetSuite records.
• Identify reorder needs and coordinate purchasing with appropriate internal contacts.
• Minimize obsolete or excess inventory through proactive monitoring.
• Prepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity.
• Track and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mix.
• Flag capacity constraints, equipment needs, or process gaps as they arise.
• Support operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end).

Skills

Leadership

Supervisory experience

SOP reading

Attention to detail

Communication

Tools

NetSuite ERP

Job description

Sparus Holdings is seeking a Repair Supervisor for an onsite role in Peachtree Corners, GA. The candidate will supervise repair technicians, manage the end-to-end repair workflow, and ensure compliance with SOPs and calibration documentation.

Responsibilities include overseeing NetSuite transactions, inventory management, and monthly reporting. Strong supervision, ERP experience, and communication skills are required. Working hours are Mon-Fri with potential overtime during high-volume periods.