Global Repair Ops & Reverse Logistics Lead

01 Calix North America; Nebraska; Hybrid; USD 113,000 - 189,000; Full time

Job summary

Calix is seeking a Global Repair Operations & Reverse Logistics Program Manager to own and improve the end-to-end RMA and repair ecosystem across CSP partners and suppliers. You will lead repair operations, warranty returns, asset recovery, and supplier management, while ensuring cost efficiency and customer satisfaction across the product lifecycle.

The role requires strong cross-functional leadership, strategic thinking, and the ability to influence without direct authority, with preferred

Qualifications

• Bachelor's degree in a related field (Supply Chain, Engineering, Operations Management, Business).
• 10+ years in warranty operations, repair services, manufacturing, or related fields.
• 5+ years managing third-party repair providers or service partners.
• Experience owning end-to-end RMA, repair, refurbishment, and reverse logistics processes.
• Experience with reverse logistics, failure analysis, product recovery, and inventory planning.
• Familiarity with Quality Management Systems (QMS) and supplier management.
• Strong analytical, financial, and cross-functional leadership skills.

Responsibilities

• Global Process Ownership for end-to-end RMA, repair, refurbishment and inventory recovery.
• Manage global relationships with third-party repair depots, contract manufacturers, and logistics partners.
• Lead warranty returns, advanced replacements, refurbishment programs and product recovery initiatives.
• Coordinate failure analysis activities and corrective action programs with cross-functional teams.
• Develop forecasts for RMA volumes, repair demand, and asset recovery opportunities.
• Drive cost reduction and process improvements through governance and performance reviews.

Skills

Warranty operations

Repair operations

Supply chain management

Data analysis

Executive communication

Education

Bachelor's degree in Supply Chain/Engineering/Operations

Tools

ERP

PLM

Repair tracking systems

Job description

Calix is seeking a Global Repair Operations & Reverse Logistics Program Manager to own and improve the end-to-end RMA and repair ecosystem across CSP partners and suppliers. You will lead repair operations, warranty returns, asset recovery, and supplier management, while ensuring cost efficiency and customer satisfaction across the product lifecycle.

The role requires strong cross-functional leadership, strategic thinking, and the ability to influence without direct authority, with preferred