Repair Tech Specialist

Apple; Littleton (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Apple Retail is committed to delivering an exclusive, high-quality customer experience. As a Technical Expert, you will repair iPhone and other Apple products, educate customers about repair options and services, and ensure the best possible outcomes.

You will troubleshoot hardware and software issues and contribute to a knowledgeable, inclusive team environment. You will work in a fast-paced retail setting, supporting customers with care and empathy, and aligning with Apples values of inclusion

Qualifications

• Experience in retail or sales and related work experience.
• Able to troubleshoot hardware and software issues in a customer service environment.
• Strong communication and interpersonal skills to educate customers and convey repair options.

Responsibilities

• Repair iPhone and other Apple products as required and explain repair options to customers.
• Provide excellent service by understanding customer needs and recommending products or services.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Educate customers on relevant ways to buy and Apple services.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Share knowledge with the team to improve repair processes and outcomes.

Skills

Retail experience

Customer service

Diagnostic troubleshooting

Hardware repair

Communication

Job description

Apple Retail is committed to delivering an exclusive, high-quality customer experience. As a Technical Expert, you will repair iPhone and other Apple products, educate customers about repair options and services, and ensure the best possible outcomes.

You will troubleshoot hardware and software issues and contribute to a knowledgeable, inclusive team environment. You will work in a fast-paced retail setting, supporting customers with care and empathy, and aligning with Apples values of inclusion