Repair Services & Orders Coordinator

Socket.dev; Richmond (VA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Electrical Equipment Company (EECO) is seeking a Services Coordinator to accurately enter, update, and maintain repair order data in our service management system. You will serve as the point of contact for repairs and warranty and support customer service, billing, and inventory teams.

You will verify information, assign codes, track status, coordinate with vendors and customers, process paperwork, and maintain digital records.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and accuracy under time pressure.
• Proficiency with data entry systems, ERP/CRM software, or industry‑specific service management platforms.
• Solid working knowledge of Microsoft Excel/Office or Google Workspace.

Responsibilities

• Enter new repair/service requests into the system accurately and promptly upon receipt.
• Verify customer, equipment, warranty, and parts information for completeness and accuracy before entry.
• Assign appropriate repair codes and priority levels according to company standards.
• Track repair order status and update records as work progresses (e.g., New Quote, Open/Working, invoice, completed).
• Coordinate with vendors and customers to resolve discrepancies.
• Process repair-related paperwork, including estimates, invoices, and warranty claims.
• Maintain organized digital filing of repair documentation.
• Identify and flag data entry errors or inconsistencies for correction.
• Generate basic reports on repair volume, turnaround time, or backlog as requested.
• Support compliance with internal quality standards and, where applicable, manufacturer or regulatory documentation requirements.
• Own the repair lifecycle from beginning to end.

Skills

Data entry

Attention to detail

Microsoft Excel

ERP/CRM software

Education

High school diploma

Tools

CDK

Tekmetric

ServiceTitan

SAP

Job description

Electrical Equipment Company (EECO) is seeking a Services Coordinator to accurately enter, update, and maintain repair order data in our service management system. You will serve as the point of contact for repairs and warranty and support customer service, billing, and inventory teams.

You will verify information, assign codes, track status, coordinate with vendors and customers, process paperwork, and maintain digital records.