Services Coordinator

Socket.dev; Richmond (VA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Electrical Equipment Company (EECO) is seeking a Services Coordinator to accurately enter, update, and maintain repair order data in our service management system. You will serve as the point of contact for repairs and warranty and support customer service, billing, and inventory teams.

You will verify information, assign codes, track status, coordinate with vendors and customers, process paperwork, and maintain digital records.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and accuracy under time pressure.
• Proficiency with data entry systems, ERP/CRM software, or industry‑specific service management platforms.
• Solid working knowledge of Microsoft Excel/Office or Google Workspace.

Responsibilities

• Enter new repair/service requests into the system accurately and promptly upon receipt.
• Verify customer, equipment, warranty, and parts information for completeness and accuracy before entry.
• Assign appropriate repair codes and priority levels according to company standards.
• Track repair order status and update records as work progresses (e.g., New Quote, Open/Working, invoice, completed).
• Coordinate with vendors and customers to resolve discrepancies.
• Process repair-related paperwork, including estimates, invoices, and warranty claims.
• Maintain organized digital filing of repair documentation.
• Identify and flag data entry errors or inconsistencies for correction.
• Generate basic reports on repair volume, turnaround time, or backlog as requested.
• Support compliance with internal quality standards and, where applicable, manufacturer or regulatory documentation requirements.
• Own the repair lifecycle from beginning to end.

Skills

Data entry

Attention to detail

Microsoft Excel

ERP/CRM software

Education

High school diploma

Tools

CDK

Tekmetric

ServiceTitan

SAP

Job description

Description

Who We Are and Why We Are Successful:

Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions that provide solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action.

EECO offers competitive compensation, career growth and development, and a strong benefits package. We are a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position Purpose:

The Services Coordinator is responsible for accurately and efficiently entering, updating, and maintaining repair order data within the company's service management or ERP system, and serves as the point of contact for all repairs and warranty needs. This role ensures repair records are complete, correctly coded, and processed in a timely manner to support customer service, billing, and inventory teams.

Primary Responsibilities:

• Enter new repair/service requests into the system accurately and promptly upon receipt


• Verify customer, equipment, warranty, and parts information for completeness and accuracy before entry


• Assign appropriate repair codes and priority levels according to company standards


• Track repair order status and update records as work progresses (e.g., New Quote, Open/Working, invoice, completed)


• Coordinate with vendors and customers to resolve discrepancies


• Process repair-related paperwork, including estimates, invoices, and warranty claims


• Maintain organized digital filing of repair documentation


• Identify and flag data entry errors or inconsistencies for correction


• Generate basic reports on repair volume, turnaround time, or backlog as requested


• Support compliance with internal quality standards and, where applicable, manufacturer or regulatory documentation requirements


• Own the repair lifecycle from beginning to end

Requirements

• High school diploma or equivalent


• Strong attention to detail and accuracy under time pressure


• Proficiency with data entry systems, ERP/CRM software, or industry‑specific service management platforms (e.g., CDK, Tekmetric, ServiceTitan, SAP — varies by industry)


• Solid working knowledge of Microsoft Excel/Office or Google Workspace


• Clear written and verbal communication skills


• Ability to multitask and prioritize a queue of incoming work orders

Preferred Qualifications

• Familiarity with the electrical/automation repair domain


• Prior experience in data entry, administrative support, or service/repair coordination


• Experience with warranty claim processing or parts inventory systems

Work Environment / Physical Requirements

• Primarily office or administrative desk setting; may be located within or adjacent to loud environments


• Prolonged periods of computer use


• Ability to lift up to 25 lbs. occasionally


• Hybrid position available after training period