Repair Service Coordinator – Customer Care & Invoicing

Whelen Engineering; Connecticut; Hybrid; USD 38,000 - 48,000; Full time

Job summary

Whelen Engineering in Chester, CT, is seeking a Customer Service Representative for the Repair Department. This full-time role supports billing for repairs, quotes, invoicing, replacement orders, warranty orders, and material exchanges, assisting reps, distributors, and end users with repair status and outcomes.

The position involves handling repair-related processes, entering orders, and sometimes assisting in receiving and shipping of service items, with a Monday–Friday schedule and a focus on

Qualifications

• Customer service experience is implied by the duties.
• Ability to communicate effectively with coworkers and third parties.

Responsibilities

• Under moderate supervision, performs varied tasks of intermediate complexity
• Applies intermediate and some advanced skills to perform functions of the position within assigned area
• May adapt new procedures, techniques, tools, materials and/or equipment to meet the more complex requirements functions of the position
• Resolves most questions and problems, and refers only the most complex issues to higher levels
• Processes customer orders/changes/returns according to established department policies and procedures.
• Keeps records of customer interactions, process customer accounts and file documents
• Follows communication procedures, guidelines and policies

Education

High School Diploma or equivalent w/3+ years’ experience or AA/AS/Business School w/1+ years’ experience preferred

Job description

Whelen Engineering in Chester, CT, is seeking a Customer Service Representative for the Repair Department. This full-time role supports billing for repairs, quotes, invoicing, replacement orders, warranty orders, and material exchanges, assisting reps, distributors, and end users with repair status and outcomes.

The position involves handling repair-related processes, entering orders, and sometimes assisting in receiving and shipping of service items, with a Monday–Friday schedule and a focus on