Customer Service Representative

Ultimate Staffing Services; Hampton (VA); On-site; USD 45,667,000 - 61,785,000; Full time

Job summary

Ultimate Staffing Services in Hampton, VA is seeking a Customer Service Representative to support a repair service department by handling inquiries, repair orders, warranty claims, and order processing in a fast-paced environment.

The role requires strong communication, excellent organizational skills, and the ability to collaborate with internal teams to ensure timely service delivery. This is a temp-to-hire, full-time onsite position with a day shift (7:00 AM–3:30 PM).

Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service or related experience.
• Proficiency with Microsoft Office and basic computer applications.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone and email about repair status and service requests.
• Process repair orders, quotes, purchase orders, and warranty claims.
• Provide status updates and communicate delays or requirements.
• Coordinate repair scheduling, shipping, receiving, and invoicing activities.
• Maintain accurate records and ensure a high level of customer satisfaction.
• Collaborate with internal teams to ensure timely service delivery.

Skills

Customer service

MS Office

Communication

Organizational skills

Teamwork

Education

High school diploma

Tools

ERP systems

ISO standards

Lean manufacturing

Six Sigma

Job description

Customer Service Representative (JN -082026-428207) Hampton, Virginia

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Salary: USD18.75 - USD18.75 per hour

Location: Hampton, VA 23669

Pay: $18.75/hr

Schedule: Full-time, onsite, Monday-Friday, day shift (7:00 AM - 3:30 PM or schedule determined with manager)

Job Type: Temp-to-Hire

Interview Process: Phone Screen + Onsite Interview

Position Overview

Seeking a customer-focused professional to support a repair service department by managing customer inquiries, repair orders, warranty claims, and order processing. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding repair status and service requests.
• Process repair orders, quotes, purchase orders, and warranty claims.
• Provide status updates and communicate any delays or additional requirements.
• Coordinate repair scheduling, shipping, receiving, and invoicing activities.
• Maintain accurate records and ensure a high level of customer satisfaction.
• Collaborate with internal teams to ensure timely service delivery.

Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service, administrative, order processing, or related experience.
• Proficiency with Microsoft Office and basic computer applications.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a team-oriented environment.

Additional Requirements

• Must be a U.S. Citizen or U.S. Person.
• Experience in manufacturing, repair services, or technical environments is a plus.
• Knowledge of ERP systems, ISO standards, Lean Manufacturing, or Six Sigma is preferred but not required.

Physical Requirements

• Regular standing, walking, reaching, and computer work.
• Occasionally lift up to 10 lbs.
• Ability to work in a dynamic manufacturing and service environment.