Repair Coordinator

PJ Fitzpatrick

New Castle (DE)

Remote

USD 21,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Vision

Dental

401K with a company match

PTO

Paid Holidays

Floating Holiday

PTO on your Birthday

Job summary

A home remodeling company in Delaware is seeking an Entry Level Administrative Support for their Repair Division. Candidates should have a High School Diploma and at least one year of experience in dispatching or coordinating within home trades. Key responsibilities include managing Repair Experts' schedules, processing jobs, and ensuring customer satisfaction through effective communication. This full-time position offers a remote work schedule from 7:30am to 4:00pm with a focus on organizational skills and problem-solving.

Qualifications

At least one year as a dispatcher/coordinator or call-taker in home remodeling trades.
Ability to manage multiple schedules and communicate effectively with customers.

Responsibilities

Manage the daily schedules of several Repair Experts.
Communicate with customers via phone, email, and text to ensure satisfaction.
Monitor and update Repair Expert timecards.

Skills

Strong computer skills

Excellent oral and written communication

Excellent organizational skills

Persuasiveness

Creative problem solving

Excellent time management

Education

High School Diploma or Equivalent

Tools

Office Suite

CRMs

Job description

Base pay range

$21.00/yr - $23.00/yr

Reports to: Director of Repairs & Post-Install Operations

Job Summary: An administrative position within the Repair Division whose primary responsibilities are managing the actions and schedules of several Repair Experts and the accurate processing of jobs in Service Titan with a strong focus on customer communication, project management, and scheduling efficiency.

Essential Job Responsibilities

Manage the daily schedules of several Repair Experts
Update notes/tags/statuses on jobs/accounts and process jobs accurately
Create purchase orders and track materials for Repair Jobs
Identify job scheduling opportunities for gains in capacity usage
Communicate with customers via phone, email, and text to ensure satisfaction
Monitor email inboxes, voicemails, system tasks, and chat logs
Monitor and update Repair Expert timecards
De-escalate and resolve customer issues and determine when escalation is necessary
Assist the Director of Repairs in executing policy adherence among Repair Experts

Key Identifier

#PJFITZ2025

Requirements

Education: High School Diploma or Equivalent

Experience: At least one year as a dispatcher/coordinator or call-taker in the home remodeling trades

Work Schedule: Full time, remotely, 7:30am - 4:00pm

Physical Requirements: General office maneuvering

Performance Requirements