Service Operations Coordinator

HCI Systems; Ontario (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with companymatch

Medical, dental, vision insurance

Paid time off and holidays

Job summary

HCI Systems, Inc. is seeking a dynamic Service Administration professional to join our growing team. You will manage multi-line phone support, schedule testing and repairs, and coordinate with over twenty-five field technicians to ensure timely service delivery.

Excellent organizational skills, proficiency in Word, Excel, and Outlook, and strong communication are essential for success in this on-site role with competitive pay and comprehensive benefits.

Qualifications

• Associates degree or equivalent work experience required.
• 2+ years of scheduling/dispatching experience preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Manage 3 phone lines and schedule appointments for clients.
• Plan testing and repair appointments with clients and building personnel.
• Coordinate 200–300 testing contracts monthly and schedule 25+ field technicians.
• Review service orders and process billings for invoicing.
• Analyze processes to improve efficiency and collaborate with internal staff.
• Respond to routine inquiries with clear oral and written communication.

Skills

Scheduling

Dispatching

Client communication

Multiline phone handling

Microsoft Word

Microsoft Excel

Microsoft Outlook

Time management

Education

Associate degree or equivalent

Tools

Word

Excel

Outlook

Job description

HCI Systems, Inc. is seeking a dynamic Service Administration professional to join our growing team. You will manage multi-line phone support, schedule testing and repairs, and coordinate with over twenty-five field technicians to ensure timely service delivery.

Excellent organizational skills, proficiency in Word, Excel, and Outlook, and strong communication are essential for success in this on-site role with competitive pay and comprehensive benefits.