Repair Services Customer Care Specialist

Whelen Engineering; Cedar Lake (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Whelen Engineering in Chester, CT, seeks a Customer Service Representative in the Repair Department to support billing for repairs, repair quotes, invoicing, and processing replacement product orders and warranty orders. You will assist Whelen Representatives, distributors, and end users with repair intake and status updates, including occasional receiving/shipping support.

The role emphasizes accurate documentation, timely communication, and adherence to department policies in a professional

Qualifications

• High School Diploma or equivalent with 3+ years experience or AA/AS/Business School with 1+ years experience preferred.

Responsibilities

• Under moderate supervision, performs varied tasks of intermediate complexity.
• Applies intermediate and some advanced skills to perform functions of the position within assigned area.
• May adapt new procedures, techniques, tools, materials and/or equipment to meet the more complex requirements functions of the position.
• Resolves most questions and problems, and refers only the most complex issues to higher levels.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Keeps records of customer interactions, process customer accounts and file documents.
• Follows communication procedures, guidelines and policies.

Education

High School Diploma or equivalent w/3+ years’ experience or AA/AS/Business School w/1+ years’ experience preferred

Job description

Whelen Engineering in Chester, CT, seeks a Customer Service Representative in the Repair Department to support billing for repairs, repair quotes, invoicing, and processing replacement product orders and warranty orders. You will assist Whelen Representatives, distributors, and end users with repair intake and status updates, including occasional receiving/shipping support.

The role emphasizes accurate documentation, timely communication, and adherence to department policies in a professional