Service Advisor: Customer Care & Repair Coordinator

Fyda Freightliner Group; Washington Township (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Excellent pay based on experience

Paid time off

Paid holidays

Paid uniforms

Paid hospitalization & prescription

Excellent 401K programs

Dental insurance available

Flex spending available

Great working atmosphere

Drug free workplace

Job summary

Fyda Freightliner Group is seeking a customer-focused office coordinator to greet customers, collect information for billing and repair details, and prepare repair orders for dispatch. You will review warranties, communicate progress to customers, and secure authorizations as needed.

The role also supports in filing and maintaining a smooth office workflow, requiring excellent communication and the ability to work under pressure while meeting deadlines.

Qualifications

• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Independent and deadline-driven with a positive attitude.

Responsibilities

• Greet customers and collect information for billing and repair/rental details.
• Review vehicle warranty, create a repair order and prep for dispatch.
• Communicate repair progress with customers and obtain necessary authorizations.
• Assist with filing and general office organization.

Skills

Communication skills

Verbal communication

Written communication

Working under pressure

Job description

Fyda Freightliner Group is seeking a customer-focused office coordinator to greet customers, collect information for billing and repair details, and prepare repair orders for dispatch. You will review warranties, communicate progress to customers, and secure authorizations as needed.

The role also supports in filing and maintaining a smooth office workflow, requiring excellent communication and the ability to work under pressure while meeting deadlines.