Repair Coordinator Administrator

Beacon Hill; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Beacon Hill is seeking a Repair Coordinator to support shop operations, coordinate repair jobs, and communicate with customers and technicians. You will document work orders, track progress, and ensure on-time delivery with quality standards.

The ideal candidate has a high school diploma, experience in repair coordination or industrial settings, strong organizational and communication skills, and proficiency with Outlook, Excel, Word, and job-tracking systems.

Qualifications

• High school diploma or GED required.
• Experience in repair shop, service coordination, or industrial setting is a plus.
• Strong organizational and communication skills are essential.
• Ability to manage multiple priorities in a fast-paced setting.
• Comfortable interacting with technicians, customers, and vendors.
• Proficiency with Outlook, Excel, Word, and job tracking systems.

Responsibilities

• Coordinate repair jobs from intake to completion.
• Be primary contact for customers on status, estimates, and schedules.
• Create, manage, and update work orders and documentation.
• Communicate findings and scope of work to customers.
• Assist with preparing estimates and approvals.
• Schedule and prioritize work to meet commitments and shop capacity.
• Work with vendors for procurement.
• Proactively communicate delays or scope changes.
• Ensure quality and documentation before release.
• Maintain records in shop management systems.
• Support safety, quality, and operational standards.

Skills

Organizational skills

Communication skills

Repair shop experience

Multitasking

Customer coordination

Vendor coordination

MS Office

Education

High school diploma/GED

Tools

Outlook

Excel

Word

Job tracking systems

Hardware basics

Job description

The Repair Coordinator is a critical role supporting shop operations, customer communication, and workflow coordination. This position works closely with technicians, supervisors, vendors and customers to ensure repair jobs are clearly communicated, properly documented, and completed on time, in alignment with a commitment to technical excellence and superior service.

Key Responsibilities

• Coordinate electric motor and rotating equipment repair jobs from intake through completion
• Serve as the primary point of contact for customers regarding job status, estimates, and schedules
• Create, manage, and update work orders and job documentation
• Communicate repair findings and recommended scope of work to customers
• Assist with preparing estimates and coordinating approvals
• Schedule and prioritize work to meet customer commitments and shop capacity
• Work with vendors for procurement
• Proactively communicate delays, scope changes, or additional repair needs
• Ensure completed work meets quality and documentation standards prior to release
• Maintain accurate records in shop management systems
• Support company safety, quality, and operational standards

Required Qualifications

• High school diploma or GED
• Experience in a repair shop, service coordination, or industrial environment a plus
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced setting
• Comfortable working with shop technicians, customers, and vendors
• Proficiency with technology (Outlook, Excel, Word, job tracking systems, hardware)

Preferred Experience

• Exposure to electric motor repair, pumps, gearboxes, or rotating equipment
• Experience creating service estimates and managing work orders
• Background in an industrial service or manufacturing environment
• Demonstrated strong urgency, initiative, and self-motivation in a fast-paced environment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)