Project Admin

Beacon Hill Staffing Group, LLC; Buffalo Grove (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a temporary-to-hire Dispatcher for an IT consulting client in Buffalo Grove. The Dispatcher ensures pre-call confirmations and daily site check-ins to guarantee on-time arrival of technicians with all required tools and documentation.

Responsibilities include time-sensitive calls on 120+ orders daily, information collection and uploading to the system, and escalation of issues as needed, while coordinating with project teams to dispatch 40-50 work

Qualifications

• Bachelor's degree or 1+ year of work experience in a business or customer facing setting, preferably in telecommunications.
• Experience in outbound call center supporting technology is a plus.
• Excellent communication skills and outstanding phone etiquette.
• Demonstrated ability to deal effectively and diplomatically with customers, subcontractors and internal departments.
• Intermediate experience with Microsoft Word and Excel.
• Prefer a technical background in customer premise equipment in telephony, data or networking.

Responsibilities

• Confirm technician's arrival at the customer's assigned trip at the scheduled trip time.
• Conduct time sensitive confirmation calls on 120+ work orders per day.
• Collection specific information related to a successful arrival, confirm receipt of documents and upload that into the system.
• Monitor progress of the technician to verify he/she arrived to the site on time.
• Manage escalations to the appropriate teams if the technician does not arrive on time.
• Log in to Dispatch queue daily and be available to take calls from technicians and internal project team members.
• Negotiate technician rates for labor and travel.
• Dispatch 40-50 work orders per day based on priority.

Skills

Communication skills

Customer service

Diplomacy

Time management

Education

Bachelor's degree or 1+ year experience

Tools

Microsoft Word

Microsoft Excel

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a recognized industry leader in IT Consulting located in Buffalo Grove, seeks a temporary-to-hire Dispatcher. The Dispatcher is directly responsible for ensuring confirmation of technician's pre-call and daily site check in. The Dispatcher is responsible for working time sensitive tasks to ensure the timely arrival of the technician to the customer's site by the designated scheduled trip time with all required tools and documentation. They are also responsible for the escalation back to the appropriate team of all issues that could affect the technician's ability to be onsite per the scheduled time required. The Contract Coordinator is the first person to speak with the technician company regarding the job to be completed; the information they share and expectation they set is critical to the technician being successful onsite.

Responsibilities

• Confirm technician's arrival at the customer's assigned trip at the scheduled trip time.
• Conduct time sensitive confirmation calls on 120+ work orders per day.
• Collection specific information related to a successful arrival, confirm receipt of documents and upload that into the system.
• Monitor progress of the technician to verify he/she arrived to the site on time.
• Manage escalations to the appropriate teams if the technician does not arrive on time.
• Log in to Dispatch queue daily and be available to take calls from technicians and internal project team members.
• Negotiate technician rates for labor and travel.
• Dispatch 40-50 work orders per day based on priority.

Qualifications

• Bachelor's degree or 1+ year of work experience in a business or customer facing setting preferably in a telecommunications environment.
• Experience in outbound call center supporting technology is a plus.
• Excellent communication skills; outstanding phone etiquette, ability to compose sentences using proper grammar, communicate clearly and concisely.
• Demonstrated ability to deal effectively and diplomatically with customers, subcontractors and internal departments.
• Intermediate experience with Microsoft Word and Excel.
• Prefer a technical background in customer premise equipment in telephony, data or networking.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)