Rep - Events & Promotions O/C

Bally's Corporation; Biloxi (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Hard Rock Biloxi is seeking staff to support events and promotions, greet guests, and provide excellent guest service. You will assist with setup, decorations, and customer forms, while maintaining knowledge of promotions and memorabilia.

Join a fast-paced, high-energy team focused on delivering authentic experiences and outstanding guest relations; training includes safe cash handling and casino systems proficiency.

Qualifications

• High School diploma preferred.
• MS Gaming License required.
• Equal Opportunity Employer applies to applicants.

Responsibilities

• Facilitate events and promotions by distributing gifts and promotional merchandise.
• Assist in events by setting up spaces, organizing merchandise and decorations, and completing customer forms.
• Handle cash according to site policies.
• Provide courteous guest service and assist guests with requests for information.
• Educate guests on promotions and events; maintain knowledge of property information.
• Prepare decorations for events and holidays as requested by other departments.
• Greet and assist guests, scan tickets, and inform Box Office Manager of issues.
• Ensure guests do not bring outside beverages.

Skills

Organizational skills

Detail orientation

Professional image

High energy

Interpersonal skills

Clear communication

Reading memos/instructions

Stamina

Lifting 25 lbs

Computer skills

Casino systems knowledge

Microsoft applications

Telephone skills

Fast-paced environment

Education

High School diploma (preferred)

Tools

Microsoft Office

Job description

Responsibilities

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
• Prohibits guests to enter with outside beverages.
• Assists guests in locating proper seat and section in the venue.
• Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
• Reconciles group activities and any payments due to coordinator upon check-out.
• Promotes outstanding guest relations.
• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
• Creates player accounts from group manifest.
• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

Competencies

• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Must be able to stand for 4 or more hours.
• Must be able to lift at least 25 pounds.
• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
• Excellent telephone skills required.
• Must be prompt and able to work in a very-fast paced environment.

Target Salary Range: $13.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

High School (preferred)

Licenses & Certifications

MS Gaming License (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.