Rep - Events & Promotions O/C

Bally's Interactive; Biloxi (MS); On-site; USD 18,000 - 21,000; Full time

Job summary

Hard Rock Biloxi is seeking an energetic team member to support events and guest services on-site. You will help with promotions, decorations, photo opportunities, and merchandise setup while ensuring smooth operation in a fast-paced venue.

You’ll assist guests with information, manage simple cash handling, and help direct patrons to seats and services. The role emphasizes excellent guest relations and adherence to casino policies in a highly collaborative environment.

Qualifications

• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people with sensitivity, tact, and professionalism.
• Must communicate clearly and effectively with all Hard Rockers and guests.
• Must be able to stand for 4 or more hours.
• Must be able to lift at least 25 pounds.
• Basic computer skills and familiarity with casino systems and Microsoft apps.

Responsibilities

• Facilitate events & promotions by distributing gifts and promotional items.
• Assist in events by setting up space, organizing merchandise and decorations.
• Occasional cash handling following procedures.
• Assist guests with requests for assistance and information; deliver superior guest service.
• Educate guests on promotions and events; know property information and memorabilia.
• Prepare and decorate for special events and holidays as requested by other departments.
• Greet and assist guests entering the theater; scan tickets and notify supervision of issues.
• Direct guests to seats and sections in the venue.
• Promote Motorcoach packages to tour operators and manage group activities and payments.

Skills

Organizational skills

Detail oriented

Professional image

High energy

Interpersonal skills

Clear communication

Customer service

Problem solving

Job description

Responsibilities:

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.


• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.


• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.


• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.


• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.


• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.


• Upholds the Mission Statement - We create authentic experiences that rock.


• Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.


• Prohibits guests to enter with outside beverages.


• Assists guests in locating proper seat and section in the venue.


• Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.


• Reconciles group activities and any payments due to coordinator upon check-out.


• Promotes outstanding guest relations.


• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.


• Creates player accounts from group manifest.


• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.


• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.


• Lives by the Hard Rock Values!

Competencies:

• Must possess excellent organizational skills.


• Must be very detailed oriented.


• Must project a professional and positive image.


• Must have a high level of energy


• Excellent interpersonal skills.


• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.


• Must be able to communicate clearly and effectively with all Hard Rockers and guests.


• Ability to understand and promulgate written memos, instructions, regulations.


• Must be able to stand for 4 or more hours.


• Must be able to lift at least 25 pounds.


• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.


• Excellent telephone skills required.


• Must be prompt and able to work in a very-fast paced environment.

Target Salary Range: $13.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.