Rep - Events & Promotions O/C

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 18,000 - 25,000; Part time

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a part-time team member for Marketing - Promos and Events to support exciting promotions and guest experiences.

You will facilitate events, distribute gifts and promotional merchandise, assist with event setup, and help guests with information and directions. The role emphasizes exceptional guest service, attention to detail, and adherence to casino policies, with a focus on delivering memorable experiences.

Qualifications

• MS Gaming License required.
• High School diploma or better.

Responsibilities

• Facilitate events and promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assist in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Assist patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Markets Motorcoach packages to tour operators and bus companies.

Education

High School or better

Job description

Job Category: Marketing - Promos and Events

Requisition Number: EVENT012131

• Posted : October 1, 2026
• Part-Time

Locations

Showing 1 location

Biloxi, MS 39530, USA

Description

Responsibilities:

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
• Prohibits guests to enter with outside beverages.
• Assists guests in locating proper seat and section in the venue.
• Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
• Reconciles group activities and any payments due to coordinator upon check-out.
• Promotes outstanding guest relations.
• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
• Creates player accounts from group manifest.
• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Must be able to stand for 4 or more hours.
• Must be able to lift at least 25 pounds.
• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
• Excellent telephone skills required.
• Must be prompt and able to work in a very-fast paced environment.

Target Salary Range: $13.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Preferred

High School or better.

Licenses & Certifications

Required

MS Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.