Rental Store Supervisor — Customer Experience Lead

Boyd Company; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Boyd CAT is seeking a Customer Rental Representative in Lexington to direct rental store sales and fleet activities. You will handle walk-in and phone inquiries, coordinate shipments, and support Rental Sales Reps while leading store personnel to maximize customer satisfaction.

The role requires strong communication, organizational skills, and a valid driver's license, with travel to branches as needed. A bachelor’s degree or equivalent industry experience is preferred.

Qualifications

• Bachelor’s degree or equivalent industry experience preferred.
• Minimum two years supervision and/or sales in the industry preferred.
• Strong computer, verbal, written and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.
• Travel to branches or other locations as required to perform assigned duties.
• Maintain a valid motor vehicle operators' license.

Responsibilities

• Handle walk-in and phone inquiries, rentals, sales, and problem resolution promptly.
• Oversee and coordinate rental store shipments and documentation.
• Assist Rental Sales Rep and District Sales Reps with quotes and paperwork.
• Lead and motivate Rental Store personnel to achieve customer satisfaction.
• Communicate with Regional managers about issues and improvements.
• Maintain accurate Rental Store data and inventory records.

Skills

Supervision experience

Sales experience

Communication skills

Organizational skills

Driver's license

Education

Bachelor’s degree or equivalent

Job description

Boyd CAT is seeking a Customer Rental Representative in Lexington to direct rental store sales and fleet activities. You will handle walk-in and phone inquiries, coordinate shipments, and support Rental Sales Reps while leading store personnel to maximize customer satisfaction.

The role requires strong communication, organizational skills, and a valid driver's license, with travel to branches as needed. A bachelor’s degree or equivalent industry experience is preferred.