Rental Shop Clerk

Catamount Ski; South Egremont (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Catamount Ski in Massachusetts is seeking a Rental Shop Clerk to ensure safe, efficient distribution of ski boots and helmets and to provide friendly guest service.

No age minimum is required and training is provided. The role involves standing and assisting guests, with shifts that include weekends, evenings, and holiday hours in a busy ski season.

Qualifications

• Experience in customer service is a plus.
• Willing to learn ski rental equipment handling.
• Able to work weekends, evenings, and holidays.

Responsibilities

• Acknowledge customers quickly and courteously.
• Determine customer's equipment needs.
• Adhere to safety procedures regarding use of tools and equipment.
• Maintain rental equipment in good condition.
• Must be very customer service oriented, polite, personable and present a neat appearance.
• Ability to work harmoniously/diplomatically with a variety of people including the public.
• Drug-free workplace, may be subject to drug screening/background check.
• Must be self-motivated and able to work well in a fast-paced environment.
• Workweek includes weekends, evenings and holiday hours.

Skills

Customer service

Communication

Job description

Job Summary

Providing exceptional customer service is expected to ensure a safe and comfortable start to the guest's experience at Catamount. Experience is a plus, but we are happy to train the right candidate! Rental Shop Clerks are responsible for the efficient and safe distribution of ski boots and helmets. Clerks do not have to be 18 years old.

Job Tasks & Responsibilities

• Acknowledge customers quickly and courteously.
• Determine customer's equipment needs.
• Adhere to safety procedures regarding use of tools and equipment.
• Maintain rental equipment in good condition.
• Must be very customer service oriented, polite, personable and present a neat appearance.
• Ability to work harmoniously/diplomatically with a variety of people including the public.
• Drug-free workplace, may be subject to drug screening/background check.
• Must be self-motivated and able to work well in a fast-paced environment.
• Workweek includes weekends, evenings and holiday hours.

Physical Demands

• Stand for long periods
• Walk
• Use hands to handle, hold or feel
• Reach with hands and arms
• Pushing/pulling objects
• Reach overhead while lifting 30lbs
• Stoop/kneel/crouch/crawl
• Lift up to 30lbs and occasionally lift up to 40lbs