Ski & Snowboard Rental Specialist

Crystal Mountain; Michigan; On-site; USD 35,000 - 48,000; Full time

Job summary

Crystal Mountain is seeking a guest service-focused team member for boot and ski rental operations. You will greet guests, fit rental equipment, complete paperwork, and share resort information to ensure a positive slope experience.

Ideal candidates are 18+ with strong communication, reliability, and adherence to safety guidelines. This on-site role involves standing for long periods, evenings, weekends, and holidays as part of a friendly, safety-conscious team at Crystal Mountain.

Qualifications

• Clear verbal communication is required.
• Self-directed and able to maximize time and resources.

Responsibilities

• Acknowledge customers quickly and courteously.
• Complete accurate work order paperwork and prioritize orders expediently.
• Serve as a knowledgeable resource to customers.
• Demonstrate a professional standard of customer service.
• Adhere to all company policies and guidelines.
• Remain current on industry products and trends, and demonstrate knowledge of products.
• Protect company assets through loss prevention techniques.
• Maintain all company paperwork according to policy.
• Adhere to safety procedures regarding use of tools and equipment.
• Ensure guests accurately complete rental forms.
• Provide resort information to guests.
• Check returned rentals for damage.
• Maintain cleanliness of the shop and proper storage of all equipment.
• Other duties as assigned.

Skills

Verbal communication

Self-directed

Time management

Data interpretation

Education

High School or equivalent

Job description

Crystal Mountain is seeking a guest service-focused team member for boot and ski rental operations. You will greet guests, fit rental equipment, complete paperwork, and share resort information to ensure a positive slope experience.

Ideal candidates are 18+ with strong communication, reliability, and adherence to safety guidelines. This on-site role involves standing for long periods, evenings, weekends, and holidays as part of a friendly, safety-conscious team at Crystal Mountain.