Rental Technician

Catamount Ski; South Egremont (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Catamount Ski is seeking a Rental Technician to help customers select, fit, and rent ski and snowboard gear in a welcoming resort shop in Massachusetts. You will verify rental forms, process payments, and prepare equipment for individuals and groups, placing emphasis on safety and accurate DIN adjustments.

The role requires strong customer service and knowledge of rental software. Hours may be early morning through early evening with weekend and holiday shifts; prior cash handling is a plus and

Qualifications

• Skilled in providing outstanding customer service.
• In-depth knowledge of skiing and snowboarding equipment.
• Working knowledge of computers and rental software systems.

Responsibilities

• Confirm rental forms are completed and verify accuracy of information.
• Verify rental equipment is paid for and lift tickets are purchased.
• Provide expert advice regarding selection of equipment and gear.
• Fit boots, skis, snowboards, poles and helmets to guest satisfaction.
• Explain how the equipment works and reinforce safety techniques.
• Adjust DIN settings for guest weight, height and ability level.
• Process rental equipment through rental inventory system.
• Inspect equipment before and after rental and tag any needed repairs.
• Maintain rental fleet inventory promptly tracking returned equipment.
• Prepare and organize rentals for large groups and school programs.
• Disinfect boots and helmets per manufacturer recommendations.
• Process cash and credit card transactions accurately and efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Handle customer complaints in a professional and diplomatic way.
• Maintain rental shop and storage racks in a neat and organized fashion.
• Answer telephone calls directed to the rental shop.
• Perform other tasks as assigned by manager.

Skills

Customer service

Equipment knowledge

Computer skills

Cash handling

DIN setting certification

Education

High school diploma or equivalent

Tools

Rental software

Job description

Properly select and fit ski and snowboard equipment for rental customers.

Essential Duties and Responsibilities

• Confirm rental forms are completed and verify accuracy of information.
• Verify rental equipment is paid for and lift tickets are purchased.
• Provide expert advice regarding selection of equipment and gear.
• Fit boots, skis, snowboards, poles and helmets to guest satisfaction.
• Explain how the equipment works and reinforce safety techniques.
• Adjust DIN settings for guest weight, height and ability level.
• Process rental equipment through rental inventory system.
• Inspect equipment before and after rental and tag any needed repairs.
• Maintain rental fleet inventory promptly tracking returned equipment.
• Prepare and organize rentals for large groups and school programs.
• Disinfect boots and helmets per manufacturer recommendations.
• Process cash and credit card transactions accurately and efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Handle customer complaints in a professional and diplomatic way.
• Maintain rental shop and storage racks in a neat and organized fashion.
• Answer telephone calls directed to the rental shop.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing outstanding customer service.
• In depth knowledge of equipment used in skiing and snowboarding.
• Working knowledge of computers and rental software systems.
• Able to count cash and perform simple mathematical functions.
• Certification in DIN setting (provided by ski manufacturer Rossignol).

Core Competencies

• Friendly Service: Treat people courteously and respond in a helpful manner.
• Adhere to company policies & procedures maintaining strong work ethics.
• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be able to lift up to 50 pounds,
• Must be able to stand, lift, and reach.

Requirements

Shift Requirements:

• Hours may be long, including early morning through early evening.
• Frequent weekend and holiday shifts.

Age Requirements:

• Applicants must be 18 for Rental Technician position.