Rental Sales Coordinator

James River Equipment; Ashland (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

James River Equipment in Ashland/Richmond, VA is seeking a Rental Sales Coordinator to serve as the front-line contact for customers seeking rental equipment by phone, email, and in person. You will create quotes, confirm availability, coordinate delivery timelines, and process rental orders.

You will also schedule deliveries with the logistics team, maintain records in Integrated Rental, assist with billing and damage reports, and follow up with customers to ensure satisfaction while staying

Qualifications

• 1–3 years of experience in customer service, rental operations or sales coordination
• Strong communication and multitasking skills; bilingual communication preferred
• Proficiency with Microsoft Office and rental software; experience with Integrated Rental is a plus
• Attention to detail, organizational skills and excellent follow-up and customer service

Responsibilities

• Serve as the front-line contact for customers seeking rental equipment by phone, email and in person
• Create rental quotes, confirm rental availability, coordinate rental delivery timeline and process rental orders
• Schedule rental deliveries/pick ups with logistics team and ensure accuracy in dispatching
• Maintain detailed and accurate records in rental management system (Integrated Rental), assist with billing and any damage reports
• Follow up with customers throughout rental process, resolve issues quickly and professionally, and coordinate with service or operations when needed to ensure customer is satisfied
• Monitor rental inventory, manage fleet utilization, and stay knowledgeable on current offerings, attachments and applications

Skills

Customer service

Rental operations

Sales coordination

Bilingual communication

Tools

Microsoft Office

Integrated Rental

Job description

Join the team at James River Equipment in Ashland/Richmond, VA

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Rental Sales Coordinator

• Serve as the front-line contact for customers seeking rental equipment- by phone, email and in person


• Create rental quotes, confirm rental availability, coordinate rental delivery timeline and process rental orders


• Schedule rental deliveries/pick ups with logistics team and ensure accuracy in dispatching


• Maintain detailed and accurate records in rental management system (Integrated Rental), assist with billing and any damage reports


• Follow up with customers throughout rental process, resolve issues quickly and professionally, and coordinate with service or operations when needed to ensure customer is satisfied


• Monitor rental inventory, manage fleet utilization, and stay knowledgeable on current offerings, attachments and applications

Need to Succeed:

• 1-3 years of experience in customer service, rental operations or sales coordination role required


• Strong communication and multitasking skills required, with bilingual communication skills preferred


• Proficiency with Microsoft Office and rental software required, with experience in Integrated Rental a plus


• Attention to detail, organizational skills, excellent follow up and customer service are required