Rental Return Specialist – Customer Service & Efficiency

GSP Transportation; Augusta (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

GSP Transportation is hiring a Rental Return Agent in Augusta, GA. You will deliver friendly, efficient service throughout the rental return process, greet customers, help with luggage, review charges, and ensure accurate paper work and receipts.

You will inspect vehicles, confirm fuel levels, and document any damage or issues. The role emphasizes teamwork, problem solving, and adherence to procedures in a fast-paced environment.

Qualifications

• Valid driver’s license is required.
• Satisfactory motor vehicle report.
• At least 18 years old and legally authorized to work in the United States.
• High school diploma or equivalent.
• Able to work all required shifts.
• Ability to solve problems with precision and a positive attitude.
• Basic computer skills including data entry, typing, and experience with Word and Excel.

Responsibilities

• Greet customers as they arrive and assist with luggage as needed.
• Explain rental charges and provide accurate receipts.
• Inspect vehicles for damage and fuel level; update service alerts.
• Identify vehicles on hold and verify their movement to the proper lot location.
• Support the service department with vehicle cleaning and organization of the lot.
• Maintain knowledge of rental/return documents, surcharges, and optional coverage.
• Understand the damage/loss reporting procedure and follow procedures.

Skills

Customer service

Problem solving

Teamwork

Data entry

Typing

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation is hiring a Rental Return Agent in Augusta, GA. You will deliver friendly, efficient service throughout the rental return process, greet customers, help with luggage, review charges, and ensure accurate paper work and receipts.

You will inspect vehicles, confirm fuel levels, and document any damage or issues. The role emphasizes teamwork, problem solving, and adherence to procedures in a fast-paced environment.