Rental Experience Specialist

GDN Southwest, LLC; Riverside (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA/HSA programs

401(k) Plan with Company Match

Paid Holidays & Vacation

Job summary

GDN Southwest, LLC in Riverside, CA is seeking a Rental Coordinator to be the face of our rental department, focusing on connecting with customers, driving positive experiences, and boosting rental revenue. This frontend role requires an energetic, approachable attitude and a commitment to building lasting relationships with clients.

You will greet customers, understand their needs, and coordinate equipment deliveries and pickups while ensuring safety and compliance.

Qualifications

• Strong interpersonal and communication skills with a customer focused approach.
• Self-motivated and comfortable working in a fast paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office and familiar with rental or business software systems.
• Basic mechanical aptitude and ability to perform visual equipment inspections.

Responsibilities

• Greet and assist walk in and phone customers in a professional and welcoming manner
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs
• Recommend appropriate equipment and attachments based on customer applications
• Prepare and execute rental agreements accurately and efficiently
• Follow up on quotes, upcoming needs, and rental opportunities
• Manage equipment scheduling and utilization to maximize rental availability and revenue
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use
• Maintain accurate records of fleet condition, location, and readiness
• Coordinate equipment deliveries and pickups, including trailer logistics.
• Work with the Service Department to address maintenance or repair needs
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience
• Promote and follow all safety policies related to equipment handling and dealership operations

Skills

Customer focus

Communication

Organization

MS Office

Mechanical aptitude

Job description

GDN Southwest, LLC in Riverside, CA is seeking a Rental Coordinator to be the face of our rental department, focusing on connecting with customers, driving positive experiences, and boosting rental revenue. This frontend role requires an energetic, approachable attitude and a commitment to building lasting relationships with clients.

You will greet customers, understand their needs, and coordinate equipment deliveries and pickups while ensuring safety and compliance.