Rental Coordinator

Sri Healthcare; Riverside (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & Disability Insurance

FSA/HSA with company contributions

401(k) Plan with Company Match

Paid Holidays & Vacation

Job summary

Bobcat - GDN is seeking a Rental Coordinator to be the face of our rental department. This role emphasizes connecting with customers, ensuring a positive experience, and driving revenue through proactive engagement.

You will manage equipment scheduling, prepare rental agreements, and collaborate with Service, Sales, and Parts teams to deliver a seamless customer journey. The position requires strong interpersonal and communication abilities, a customer-focused mindset, and the ability to thrive

Qualifications

• Strong interpersonal and communication skills with a customer-focused approach.
• Self-motivated and able to thrive in a fast-paced environment.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office and familiar with rental or business software systems.
• Basic mechanical aptitude and ability to perform visual equipment inspections.

Responsibilities

• Greet and assist walk-in and phone customers in a professional and welcoming manner.
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs.
• Recommend appropriate equipment and attachments based on customer applications.
• Prepare and execute rental agreements accurately and efficiently.
• Follow up on quotes, upcoming needs, and rental opportunities.
• Manage equipment scheduling and utilization to maximize rental availability and revenue.
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use.
• Maintain accurate records of fleet condition, location, and readiness.
• Coordinate equipment deliveries and pickups, including trailer logistics.
• Work with the Service Department to address maintenance or repair needs.
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience.
• Promote and follow all safety policies related to equipment handling and dealership operations.

Skills

Interpersonal skills

Customer-focused

Organizational skills

Mechanical aptitude

Tools

Microsoft Office

Rental software systems

Job description

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Rental Coordinator

The Rental Coordinator is the face of our rental department ideal for someone who enjoys connecting with people, creating positive experiences, and driving business through proactive customer engagement. As a front-line ambassador of our dealership, the Rental Coordinator plays a vital role in customer satisfaction, fleet utilization, and rental revenue growth. Success in this role comes from being approachable, energetic, and motivated to build lasting customer relationships, not simply waiting for business to come in.

Rental Coordinator $25.00 Monday-Friday (7am-5pm)

Great Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• FSA and HSA programs (with company contributions)
• 401(k) Plan with Company Match
• Paid Holidays & Vacation

Key Responsibilities

• Greet and assist walk in and phone customers in a professional and welcoming manner
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs
• Recommend appropriate equipment and attachments based on customer applications
• Prepare and execute rental agreements accurately and efficiently
• Follow up on quotes, upcoming needs, and rental opportunities
• Manage equipment scheduling and utilization to maximize rental availability and revenue
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use
• Maintain accurate records of fleet condition, location, and readiness
• Coordinate equipment deliveries and pickups, including trailer logistics
• Work with the Service Department to address maintenance or repair needs
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience
• Promote and follow all safety policies related to equipment handling and dealership operations

Required Skills

• Strong interpersonal and communication skills with a customer focused approach
• Self-motivated and comfortable working in a fast paced environment
• Strong organizational skills with the ability to manage multiple priorities
• Proficient in Microsoft Office and familiar with rental or business software systems
• Basic mechanical aptitude and ability to perform visual equipment inspections

Preferred Skills

• Two or more years in the rental or equipment dealership industry
• Experience coordinating equipment transportation or logistics
• Bilingual skills (Spanish or other) are helpful for some locations

Work Environment / Physical Demands

Primarily office-based with time spent in the yard or shop interacting with customers and technicians both. Exposure to moderate to loud noise and outdoor elements. Must be comfortable working around heavy equipment and following safety protocols. Occasional lifting or movement of small parts or tools may be required.

Pre-employment drug screens, background screening, and proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team. Our employees are the heart of our company with a shared vision and solid set of core values. Our employees are dependable, enthusiastic, hardworking, and ready to assist our customers. We find a purpose to drive them, a culture to thrive in, and a world of opportunities. "Our Team Makes IT Happen"